This Is Why We Do What We Do
Creating an exceptional customer experience is at our core fundamentals and we understand that starts with the first impression and every one of our team members carries that expectation into every interaction we make.
"Unbelievable, exceptional service today! ..."
You guys: Frank, Erich, Brandon, Aaron, and Ron, are incredible!
Unbelievable, exceptional service today! From Ron over on Oahu to schedule Aaron to come and remove the hard drives and then to have the machines delivered and installed soon after and then to be connected.
Talk about seamless. We thought we would have to walk across the lot in the pouring rain to use the other machine.
We all can’t thank you enough!
"Got us back in business quickly ..."
Just wanted to send a quick note and let you know how pleased we were with the service we received earlier today.
Our Xerox machine was jammed up and we couldn't get fixed ourselves. We placed a call and within a twenty minutes Ron called us and was at our place shortly after. He got us back in business quickly and showed us something that could prevent issues in the future.
Your team is always providing exceptional service, but we've never taken the time to let you know and after today we really wanted to make sure you knew how much we appreciate Ron and everyone from your company.
"... always on time, friendly and goes the extra mile ... "
Brandon is the best person we've ever had the pleasure dealing with.
We needed to have a drum replaced on the big machine by our conference room. Brandon helped us order the part and delivered it the next morning. While he was here we had some questions about the copier since it's a brand new system to us and he took the time to walk us through some things and answered all of our questions.
He is always on time, friendly and goes the extra mile. We wish we could make copies of him!